You concentrate on your core business – we care about the rest.

Service quality is our Commitment

"Do you love life? Then do not squander time, for that’s the stuff life is made of."

- Benjamin Franklin -

With this guiding principle, we set ourselves the goal of giving our clients the most valuable gift - TIME. Our team ensures that you can take care of the essentials in your business. We take care of the remaining work.


Who we are

Christoph Gasche

Branislav Jovic

The company CIIB was born out of the idea of two friends who, in view of the development and the needs of the growing online sector, decided to offer targeted and comprehensive services for the online industry. Our aim is to support and exculpate our customers in their daily business.

We offer comprehensive services in the sectors of data management, customer care, IT, online solutions and translations. We develop new ideas and efficient workflows. Together we are flexible, quick and strong and find solutions that enable you to compete with the fast growing online business in the future. They keyword is scalability. We provide you with our support in setting up and expanding your online range, an efficient and multilingual customer service and a comprehensive back office service.

ENTIRELY SECURE

We are a modern Swiss company and guarantee maximum security and high availability.

100% UPTIME GUARENTEE

We guarantee a top quality within the requested time. That is what we stand for!

FLEXIBLE PRICING PLANS

We work out a customer-specific plan for you that covers all your needs.

CUSTOMER SATISFACTION

Together we are strong. Our greatest ambition is to satisfy you as our valuable customer and to support you in all matters so that you have time to concentrate on your core business.

DEDICATED SUPPORT

We guarantee a top quality based on your very special customer requirements. Therefore, we commit ourselves daily to make you and your customers happy.

Why CIIB GmbH?

We help you to create and revise your product content efficiently and in accordance to your customer's wishes, especially with fast changing assortments. We offer you an all-round package of services: From 24/7 customer service by phone or e-mail, translations of all kinds of product texts to a complete translation of your product catalogue, website or online shop. If you need assistance in back-office work, we are more than happy to assist you.

We offer:

  • Individual and tailor-made solutions
  • Multilingual service
  • Extensive experience in product data management, customer service & Swiss retail market online and offline
  • Attractive cost/performance ratio
  • Flexible working methods
  • Young, dynamic and very motivated
  • Together with our customers we want to develop and grow
  • Individual service is our key

Support

Our team works for you 24 hours a day in the customer care sector. Whether by e-mail or phone, we are always accessible.

Speed

We help you quickly and uncomplicatedly with translations, product content enrichment or generally with back office work.

Security

We guarantee top quality based on your very special customer requirements. Therefore, we commit ourselves daily to make you and your customers happy.

Scalability

No matter you have 1 or 10 million customers or products, we will assist you just as fast and reliable in the desired time.

Customer Service

  • 1st Level Support
  • 2nd Level Support
  • Customer Service
  • Disposition
  • Notification
  • Clarification

Data Management

  • Product Data Management
  • Data Aggregation
  • Data Verification
  • Data Enhancment
  • Data Enrichment
  • Data Quality Assurance

Backoffice

  • Claim Management
  • Reporting
  • Sales Processing
  • Order Processing
  • Purchasing
  • Logistics

Translations

  • Website
  • Documents
  • Contracts
  • Text
  • Product Specification
  • Catalogue and Information sheets

Programming

  • Mobile Application
  • Programming Languages
  • Web/App Development Integration & Implement
  • Cryptocurrency & Blockchain

WEB & GRAFIKDESIGN

  • Custom Design & Development
  • Web / Mobile / AI / SEO
  • Optimization
  • Digital Marketing & Content Mgmt
  • E-Commerce

MEDIA SERVICE

  • Digital Media Content
  • Print Design & Creation
  • Motion Graphics
  • 2D & 3D Animation